CEACard Frequently Asked Questions


Click on the questions to view the answers:

[ Why has this scheme been set up? ]

[ How do I apply? How do I apply for a new or replacement card? ]

[ Once I have sent my application form off in the post how long will I have to wait for my card? ]

[ Whose name and photograph appears on the card? ]

[ How long is the card valid for? ]

[ Why is there a £5.50 fee to pay? ]

[ Can a cardholder have more than one card? ]

[ How many photographs should I send? ]

[ Why does the application form ask you to write the name of the applicant on the reverse of the photograph and also attach it to the form? ]

[ What proof should I send? ]

[ Can I send original documents and have them returned to me? ]

[ I am not sure about sending personal details concerning a family member or myself. What will happen to them? ]

[ Does the card have any particular features to be aware of? ]

[ My CEA card is due to expire - what should I do? ]

[ I am concerned about my privacy if I provide my address and telephone number. ]

 

 

 

 

 

Question:
Why has this scheme been set up?

Answer:
The scheme was introduced in 2004 to provide a voluntary consistent approach to the provision of concessionary tickets for carers across the cinema industry.

 

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Question:
How do I apply? How do I apply for a new or replacement card?

Answer:
You will need to complete the application form fully and post it to us. Printed application forms are available from cinemas across the UK supporting this card. You can download an application form to print out and fill in. We are unable to provide application forms by post.

 

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Question:
Once I have sent my application form off in the post how long will I have to wait for my card?

Answer:
This will depend on the following three things – the time taken for the application to arrive by post, the volume of applications being processed at the time, and the time taken for the card to arrive back by post. In general, we estimate this should be three weeks. Please allow this time before contacting the CEA Card Help Desk who will investigate for you.

 

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Question:
Whose name and photograph appears on the card?

Answer:
The card is issued to and printed with the name and photo of the person who requires assistance to enjoy the cinema, not the person providing assistance. In this way, there is no restriction on the accompanying person, whether parent, family member, friend, care worker and so on.

 

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Question:
How long is the card valid for?

Answer:
1 year from the date it is issued.

 

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Question:
Why is there a £5.50 fee to pay?

Answer:

This is a processing fee that covers printing and dispatch of your card along with the administration of the scheme. Every effort has been made however, to keep the processing fee as low as possible.

 

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Question:
Can a cardholder have more than one card?

Answer:
Yes, but please note that the cardholder may only present and use one card at the cinema. Any additional cards are intended for a situation where it may be useful for another person to hold a duplicate. The £5.50 processing fee will apply to each card produced.

 

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Question:
How many photographs should I send?

Answer:
One clear photograph. Please do not send them with the word PROOF stamped across the face, and avoid placing staples through the face.

 

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Question:
Why does the application form ask you to write the name of the applicant on the reverse of the photograph and also attach it to the form?

Answer:
If the photograph becomes separated from the application they can be matched back together easily and quickly.

 

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Question:
What proof should I send?

Answer:
1. For Disability Living Allowance, Attendance Allowance, Personal Independence Payment, or Armed Forces Independence Payment – photocopies of DWP letters or statements confirming receipt of the allowance for the person named on the application.

2. For registered as a blind person - photocopy of certification.

 

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Question:
Can I send original documents and have them returned to me?

Answer:
Documents cannot be returned with the cards. We recommend that you send photocopies only. If documents are required to be returned you must enclose a stamped addressed envelope with your application. Any documents received without a return request and a SAE with sufficient postage will be securely shredded.

 

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Question:
I am not sure about sending personal details concerning a family member or myself. What will happen to them?

Answer:
Once we have verified the entitlement to the scheme the qualifying documents will be destroyed and securely disposed of. No file copies of documents will be held. For your peace of mind all staff are CRB-vetted.

 

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Question:
Does the card have any particular features to be aware of?

Answer:
The card includes an expiry date, a unique card number that can be used where available at cinemas that allow pre-booking online or by telephone, a notch to aid recognition by blind or partially sighted cardholders and a reflective holofoil CEA emblem.

 

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Question:
My CEA card is due to expire - what should I do?

Answer:
If you want to continue using the service you will need to reapply a few weeks before your existing card expires with a completely new application, including photo, proof of eligibility and payment of the processing fee.

Once you receive your new card you may dispose of the old one by cutting it into pieces and throwing it away. You do NOT need to return the expired card to The Card Network.

Application forms may be collected from cinemas, or downloaded from this website.

 

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Question:
I am concerned about my privacy if I provide my address and telephone number.

Answer:
Your contact details are used only for the administration of the CEA Card scheme and are held on a secure database. We will not pass your details to any other organisations. Our data retention policy complies with the requirements and practices of the Data Protection Act 1998. Our data servers are managed by Microsoft Gold Accredited Partners who operate the latest industry recommended tools and techniques to secure your data.

 

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