FAQs

  1. What does the CEA Card entitle me to?
  2. Why has this scheme been set up?
  3. Which cinemas accept the card?
  4. Are there any conditions to my using the card?
  5. Who is eligible for a card?
  6. What is on the card?
  7. For how long is the card valid for?
  8. Why is there a £6.00 fee to pay?
  9. How long will I have to wait for my card?
  10. What proof of eligibility is needed to support the application?
  11. What is done in terms of checking and validating my application?
  12. Can I send original documents and have them returned to me?
  13. What happens to the personal documents and data that are used to process the application for a card?
  14. Whose name and photograph appears on the card?
  15. How many copies of the photograph are needed for each application?
  16. Why do you ask applicants to print their name on the reverse of the photograph and also attach it to the form?
  17. Who should I contact if I require any assistance?
  18. What should I do when my card is due to expire?
  19. What should I do if my card is lost, stolen or damaged?
  20. Can a cardholder have more than one card?

Question:

What does the CEA Card entitle me to?

Answer:

The CEA Card allows you to obtain ONE free ticket for the person who is accompanying you to enable you to visit the cinema, by providing the assistance you require as a result of your disability, provided you purchase an applicable full price ticket for yourself for the same performance of the same film in the same auditorium. The free ticket is provided on the assumption that the person who accompanies you is able to provide you with appropriate assistance.

For example, this might include

  1. assisting you in moving around the cinema including finding and taking a seat;
  2. helping you evacuate the cinema in the event of an emergency;
  3. accompanying and/or assisting you in using the cinema’s toilets;
  4. assisting you in purchasing refreshments.
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Question:

Why has this scheme been set up?

Answer:

The scheme was introduced in 2004 and is one of the ways for participating cinemas to ensure reasonable adjustments are provided for disabled guests who might need assistance whilst visiting the cinema.

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Question:

Which cinemas accept the card?

Answer:

Approximately 90% of cinemas accept the card. Search our list of Participating Cinemas.

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Question:

Are there any conditions to my using the card?

Answer:

Please read the Terms and Conditions that apply to card use.

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Question:

Who is eligible for a card?

Answer:

The eligibility criteria are kept under review and maybe updated from time to time; currently people who receive one of the following benefits are eligible:

  1. Disability Living Allowance (DLA);
  2. Attendance Allowance (AA);
  3. Blind Persons Registration;
  4. Personal Independence Payment (PIP); and
  5. Armed Forces Independence Payment (AFIP).

Additionally, limitations placed on Cinemas by their local licenses require children and young people under 8 years of age to be accompanied by a responsible person; consequently applications for cards can only be considered for people who are 8 years of age or older.

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Question:

What is on the card?

Answer:

The card contains:

  1. a photograph of the cardholder;
  2. the name of the cardholder;
  3. the card expiry date;
  4. a unique card number which allows the card to be validated, for example, when pre-booking tickets or at the box office;
  5. a location notch to aid use by blind or partially sighted cardholders; and
  6. a reflective holofoil CEA emblem.
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Question:

For how long is the card valid for?

Answer:

1 year from the date of issue.

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Question:

Why is there a £6.00 fee to pay?

Answer:

The fee is to cover the costs of running and administering the scheme which includes activity such as maintaining the website, processing applications and producing the card.

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Question:

How long will I have to wait for my card?

Answer:

This is likely to vary depending on the way you apply for the card and your chosen payment method. In general terms, however, you should expect to receive your card within 7-10 days of your application being received.

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Question:

What proof of eligibility is needed to support the application?

Answer:

To prove eligibility you will need to provide one of the following:
If you receive:

  1. Disability Living Allowance;
  2. Attendance Allowance;
  3. Personal Independence Payment; or
  4. Armed Forces Independence Payment.

A copy of the awarding letter from DWP or statement confirming receipt of the allowance for the person named on the application.
Alternatively, if you are a Registered Blind Person then a photocopy of certification for the person named on the application.

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Question:

What is done in terms of checking and validating my application?

Answer:

When we receive the application we need to check:

  1. the form is fully completed;
  2. there is proof of eligibility;
  3. there is a usable photograph.

Once this has been checked and the payment confirmed we will process the card application and mail it.

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Question:

Can I send original documents and have them returned to me?

Answer:

If you would like your documents returned this can be arranged. However, these cannot be returned with the card and we recommend that you send photocopies only. If documents are required to be returned you must enclose a self-addressed stamped envelope with your application. Any documents received without a return request and a self-addressed stamped envelope with sufficient postage will be securely shredded.

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Question:

What happens to the personal documents and data that are used to process the application for a card?

Answer:

Once we have verified entitlement to a card the qualifying documents will be destroyed and securely disposed of. No file copies of documents will be held. Limited personal data which is required to administer the scheme is retained in order to notify the holder that the card is about to expire. Any such data is kept secure and in compliance with the Data protection Act – for more information please see the Privacy Policy.

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Question:

Whose name and photograph appears on the card?

Answer:

The card is issued to, and printed with, the name and photograph of the person who requires assistance to visit the cinema, not the person providing assistance. In this way, there is no restriction on the accompanying person, whether parent, family member, friend, care worker or someone else.

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Question:

How many copies of the photograph are needed for each application?

Answer:

If you are posting the application then one clear photograph is required. The photograph needs to be clear and the word ‘PROOF’ should not be stamped across the face. Additionally please avoid inserting staples through the face. If you apply on line the photograph can be uploaded.

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Question:

Why do you ask applicants to print their name on the reverse of the photograph and also attach it to the form?

Answer:

This is because if the photograph becomes separated from the application paperwork it can be matched back together easily and quickly.

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Question:

Who should I contact if I require any assistance?

Answer:

CEA Card
PO Box 199
Deeside
CH5 9BW
Telephone: 0344 967 0101
Textphone: 18001 0344 967 0101
Alternatively you can email us using the website contact form.

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Question:

What should I do when my card is due to expire?

Answer:

You will be notified your card is due to expire a few weeks before the expiry date. If you want to continue using the service you will need to reapply a few weeks before your existing card expires with a completely new application, including a photograph, proof of eligibility and payment of the processing fee.

On receipt of your new card you may dispose of the old one by cutting it into pieces and disposing of it.

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Question:

What should I do if my card is lost, stolen or damaged?

Answer:

If your card is lost, stolen or damaged then you will need to re-apply indicating on the form that this is a request for a replacement, and again including proof of eligibility and payment.

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Question:

Can a cardholder have more than one card?

Answer:

This is not usually permitted, however, in exceptional circumstances a request can be made and considered on a case-by-case basis. If such exceptional circumstance exist the cardholder may only present and use one card at any time at the cinema. Any additional cards are intended for a situation where it may be necessary for another person to hold a duplicate. The £6.00 processing fee will apply to each card produced.

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